Old User-Id stuck on new TTN account (two logins, same user-id)

loradiohead66
Fri, 19 Sep 2025 08:28:43 +0000
TTN Network and Services

Hi all,

I think I messed up a bit with my accounts and could use some help.

I had an old TTN account with a User-ID I don’t want to use anymore, but it was tied to my preferred email (addr-A). I switched that account’s email to something else (addr-B), thinking that would free up addr-A. Then I tried to create a new account with addr-A and a new User-ID, just like it is described in this forum reply.

But… when I log into either addr-A or addr-B, both show the same old User-ID in the Sandbox Console (eu1). Even my gateway shows up in both accounts/logins. So it looks like both emails are just pointing to the same identity.

What I’d like is to use addr-A with my new User-ID, not the old one. Is there any way to detach/purge addr-A from the old account or delete/purge that old account so I can reuse the email?

So TL;DR this is what it looks like if I log into the Sandbox Console:

Login with new User-ID: Gateway shows up, Profile settings show old User-ID and addr-A (incorrect → Profile should show new User-ID)

Login with old User-ID: Gateway shows up, Profile settings show old User-ID and addr-B (incorrect → Gateway should’t show up)

Ideally I’d like to keep using addr-A with my new User-ID — but if that’s not possible, is there a way to completely purge the old account or otherwise free up the email?

I tried to look through the forum for answers and found this post, which unfortunately never got a reply.

Could this be a backend issue?

Thanks a lot for any guidance!

6 posts - 2 participants