Console: All of my gateways except one are "gone" - multiple different error conditions

dellekom
Wed, 24 Feb 2021 18:24:51 +0000

cslorabox:

I personally would not put a gateway in the field without it having a remote access solution, and independent health telemetry, those are manufacturer/user features, not TTN ones.

OK thanks!

As far as remote access is concerned: I do have remote for devices and networks I own. However, if a customer pays and allows me to install a TTN gateway for the world to profit from it, it will forever be the decision of the owner of the premises to grant me that or not. It is also true that one should not leave rarely needed services open. A VPN is not an option with those customers.

I install gateways for third parties, I may manage them in the TTN console but if customers don’t allow access to their device, there is nothing I can do.

I see it as part of reality that needs to be accepted.

Now if TTN could deliver a “canary system” even under these circumstances that would be helpful. It would make life in these circumstances easier. I would know if I’ll have to drive around or to beg the customer to restart the GW.

So, by not providing such an option, we have less options, thats all. I will be more reluctant to call the customer because maybe, it’s running and all is fine?

Andreas